Contact Center World Awards

ONQ has been awarded a Global Finalist in the “Contact Center World Awards.” We are honored and excited to be among the 205,000 members of the Contact Center World community, representing over 80 different nations worldwide.

QFamily is honored to have several members as finalists: Caitlin Morvidelli for Best Contact Center Support Professional in Human Resources, Lucas Fuentes for Best Contact Center Trainer, and Sean Hammerle for Best Contact Center Executive. Our ONQ family is so proud of all three members who diligently work to evolve the business to create a family culture where diversity, equality, and a safe working environment are paramount for the entire QFamily.

ONQ is also a finalist for two business awards, Best Customer Service and Best Crisis Management Campaign. Not only are we honored to be a Global Finalist, but we are also humbled to have the opportunity to meet people within our global industry through the Contact Center World’s platform. We look forward to the competition and the opportunity to engage, communicate, and exchange ideas from others within our industry.

The association is the world’s largest association for Contact Center & CX professionals, with over 205,00 professional members. ContactCenterWorld.com was founded in 1999 and runs the largest awards program for our industry, the highest rated events, offers networking for members, has over 40,000 documents online, and offers daily tips, benchmarking data, employee engagement, and customer experience programs.

The 2021 Top Ranking Performers Awards attracted over 2000 entries from over 80 nations. Now in its 16th year, these awards are regarded by many as the most prestigious awards in the industry, and a few even refer to them as being like the Olympics for our industry as it’s not just company competing against the company, but nation against nation!