Malta, EU 2022 — ONQ is pleased to share the news that we have been awarded with Four Best in the World Awards at the 2022 Contact Center World Awards Conference, which was held November 2022 in Malta, Europe.  

These awards, dubbed “the Olympics for the contact center world,” represent over 215,000 industry professionals and are part of the Contact Center World organization, the world’s largest of its type. This conference brings together gold medalists from the Americas, Europe – Middle East – Africa, and Asia Pacific regions. The competition is fierce as it is not only one corporation battling against another, but also one country competing against another! 

  • Best Contact Center in the World – ONQ 

  • Best Customer Service in the World – ONQ (Second Consecutive Year)

  • DREAM TEAM Award – QFamily – Company Who Values Their People (Second Consecutive Year)

  • Best Contact Center Trainer in the World

    Lucas Fuentes, Vice President of Training and Development (Second Consecutive Year)

  • Best Contact Center Executive in the World

    Sean D. Hammerle, Chief Operating Officer (Second Consecutive Year)

ONQ takes great pride in its acclaim, not just for the awards themselves but also for the hard effort that was put in to acquire them. At ONQ, our QFamily team members have established a culture that prioritizes family. They continue to follow ONQ’s key core principles, which were honored with receiving the Dream Team Award, encompassing Value Creation, Can-Do Attitude, Commitment to Quality, and Elevating Others. 

The DREAM Team Award acronym stands for Develop, Reward, Energize, Appreciate, Motivate and is awarded to companies that demonstrate an investment in their employees by helping them grow, succeed, and move forward in the business.  

The ONQ team is both humbled and honored for their awards, and grateful for the opportunity to connect with professionals in the contact center industry. ONQ remains a top choice for those who want the best contact center globally. In 2022 and beyond, ONQ will maintain its commitment to excellent service and leadership.

The Global Top Ranking Performers Awards are the ultimate industry awards for the contact center industry and are exclusively available from – the Global Association for Contact Center & Customer Engagement Best Practices with 215,000 members in 200 countries.

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