Building a winning family through service and innovation.
ONQ is a fundamentally different type of RCM partner.
Why?
Leadership Team
ONQ believes in providing a personalized approach. Our leadership team includes former billing company owners, seasoned business executives with decades of experience in revenue cycle management and healthcare technology, and individuals who have demonstrated excellence in their area of responsibility, several of whom started with ONQ on day one. Our goal is to be your partner, get in the trenches with you, and watch you succeed. This leadership team embodies our core values and helps drive the ONQ culture throughout the organization.
Jack McBride
Chief Executive Officer
Jack McBride, CEO
Jack McBride serves as Chief Executive Officer of ONQ providing tactical and strategic solutions for clients. A driven and effective business leader with expertise in strategic planning, mergers and acquisitions, finance and accounting, risk management, and process improvement, Jack has over twenty years of successful operations, finance and accounting experience, bringing a wealth of financial and operational expertise, particularly in the area of process analytics and profitability improvement. Mr. McBride understands what motivates and sustains healthcare industry professionals and knows what healthcare organizations need in order to maintain viability in a highly competitive market.
Prior to forming ONQ, he served as Chief Executive Officer of Orion-RMI, where developed financial structures to improve the performance of the organization and clients. In this role, he also designed a business intelligence tool to create market differentiation. Before this, he worked in finance and mergers and acquisitions for two Fortune 100 companies.
Mr. McBride holds and Bachelor of Business Administration from Texas A&M University.
Sean D. Hammerle
Chief Operating Officer
Sean D. Hammerle, COO
Prior to joining ONQ, Sean served as the chief development officer for several social service, educational and arts organizations and served as the President/Chair of several non-profit boards. He remains actively involved with several US and international organizations within the charitable, business, and political communities.
Sean received his B.A. in Political Science from Louisiana State University. He was classically trained in opera performance and competitively raced and coached triathlon, both of which enhance his sense of focus, appreciation for detail and his drive for success.
Alan Nottingham
Chief Financial Officer
Alan Nottingham, CFO
Alan began his career in tax accounting in the Dallas, TX office of Arthur Anderson. He then chose to move into Healthcare Administration and worked as the Business Office Director for Southwest Diagnostic Imaging. From there, Alan joined RMI as Director of Operations where he successfully managed the operations and many client relationships through many years of significant growth for RMI.
Alan has been a National and Texas RBMA member since 1996. He earned his Bachelor of Science and Master’s Degree in Accounting from the University of North Texas.
Edwin Cuc
Chief Information Officer
Edwin Cuc, CIO
Edwin’s experience includes software development for both Open Source and .NET Enterprise projects. Additionally, he is experienced with business intelligence environments including setup for client facing web reporting.
Prior to joining ONQ, Edwin was the Director of Information Technology for a national revenue cycle management organization where he managed software developers and IT infrastructure support group in direct support of the revenue cycle management process.
Edwin holds an MBA in Internal Business from the University of St. Thomas, alongside an M.S. and B.S. in Computer Science from Texas Southern University.
Paulo E. Santos
Vice President of Sales and Marketing
Paulo E. Santos, VP of Sales and Marketing
Paulo E. Santos serves as Vice President of Sales and Marketing for ONQ. He is responsible for sales and marketing initiatives for the company and overseeing marketing initiatives and programs. Paulo has over 25 years of healthcare sales experience and includes pharmaceuticals, capital equipment sales in radiology, revenue cycle management, and healthcare financial software.
Before joining ONQ, Paulo created and led a sales and marketing team for a regional radiology RCM firm. He was a vital member of the team that took the company national.
Paulo received his B.S in Finance and Marketing from the Indiana University School of Business. Paulo is an energetic, optimistic, and focused sales leader who enjoys long-distance endurance events such as triathlons, cycling, and running events. In addition, he enjoys volunteering for Sleep in Heavenly Peace, an organization providing beds to kids who are currently sleeping on the floor because their families cannot afford a bed. Paulo is bilingual in Spanish and English, written and spoken.
Edith Alvarez
Vice President of Operations
Edith Alvarez, Vice President of Operations
In May 2015, Edith began working at ONQ as a customer service representative. She quickly went on to become a team supervisor, assistant manager, then manager, and she most recently was promoted to director of Revenue Cycle Management. In this new role she works closely with different customer service and business processing outsourcing teams.
Edith was born in Santiago, Panama and was raised in Miami. She attended American Senior High School and studied medical assistance before moving back to Panama in May of 2013. She enjoys cooking and baking and loves 80’s movies.
Caitlin Morvidelli
Vice President of Finance and Administration
Caitlin Morvidelli, Vice President of Finance and Administration
Senior Director of Human Resources Caitlin Morvidelli joined the ONQ Recruiting and Training Department in 2015. She is responsible for all aspects of human resources, from evaluation and workforce planning to ensuring that employees receive accurate paychecks. Having first arrived in Panama as a Peace Corps volunteer, Caitlin now has fifteen years of experience in bilingual, cross-cultural, public and private work environments in the country.
Caitlin was born and raised in western Massachusetts before attending Bryn Mawr College in Pennsylvania. She graduated college Cum Laude with a major in Biology and a minor in Philosophy. In her free-time, Caitlin enjoys baking cookies, discovering new craft beers, and learning about her very independent daughter’s interests. Her favorite quote is by Maya Angelou: “Do the best you can until you know better. Then when you know better, do better.”
Lucas Fuentes
Vice President of Training and Development
Lucas Fuentes, Vice President of Training and Development
Lucas Fuentes is the Senior Director of Training and Development for ONQ and oversees all aspects of training, including client onboarding, training new hires, all client-specific instruction, and HIPAA certification. Lucas joined ONQ in October 2014 as a customer service representative. He was soon part of the training team, where he has served as an assistant trainer, training supervisor, assistant training manager, and training manager. He has more than five years of experience as a trainer in medical billing and revenue cycle management.
Lucas was previously a customer service representative and later supervisor in Sitel for Iberia Airlines. He is an attorney and earned his law degree from Universidad de Panama in 2011.
JuanCa Correa
Senior Director of
Client Services
Juan Correa, Senior Director of
Client Services
JuanCa is an industrial engineer with a post degree in upper management. His personal passion is travel, and he loves getting to know new people and places.
Aydee Riera
RCM Director of Billing Operations
Aydee Riera, RCM Director of Billing Operations
Aydee joined ONQ in 2014 as a customer service representative. In no time at all, she promoted through the ranks to supervise her own customer service team before becoming an assistant manager. In 2017, she accepted a manager position.
Aydee attended a private and bilingual school, School Saint Vincent of Paul, where she obtained a Sciences and Arts Bachelor. Graduated from Law School at the University of Panama; and studied a 6-month Business English course at the Language Gallery in Toronto, Canada. Born and raised in Santiago, a small town in Panama. She enjoys dancing, traveling overseas, and spending time with her family.
Asira Seixas
RCM Director of
Accounts Receivable
Asira Seixas, RCM Director of
Accounts Receivable
Dubbed one of the “Originals,” Asira was part of the first group of trainees that joined ONQ in 2013, and she worked with our very first client. She steadily progressed through the ONQ supervisory and management ranks and became director of Revenue Cycle Management for Accounts Receivable in 2021.
Though born in Puerto Rico, Asira is definitely Panamanian at heart. She earned both a Bachelor of English Language and Master of Applied Linguistics degree from the University of Panama. When not working, you might find her dancing or caring for her pets.
Fluent: English and Spanish
Reinaldo Gordon
RCM Director of Patient Services
Yara Infante
Director of Knowledge Management
Armando Lee
Director of Robotic Process Automation
Armando Lee, Director of Robotic Process Automation
He joined ONQ in July 2014 as a workforce supervisor for one of our newest clients. Overseeing the team required scheduling personnel to work based on call volumes while balancing the daily workload. Armando quickly gained more than five years of experience in client relations. His background in computer science and knowledge of multiple source codes made him a natural choice to join the RPA Team where he began as an assistant manager and has since been promoted to manager.
Armando was born and raised in Veraguas, Panama. He is a great home cook, a proud feline father, and an avid player of card and board games.
Patricia Ferran
Associate RCM Director of Billing Operations
Ayescka Ramos
Associate RCM Director of Accounts Receivable
Al Yap
Associate RCM Director of Patient Services
Lourdes Fonseca
Associate Director of Sales and Marketing
Lourdes Fonseca, Associate Director, Sales & Marketing
Lourdes has worked in customer service for various companies since she was 18 years old. This experience provides a seasoned perspective to her work with clients. She can always be counted on because she consistently delivers quality results.
When she isn’t busy finding new leads, Lourdes enjoys traveling to nearby beaches with friends and spending time with her dogs, Phoenix and Dixie.
Jose Juarez
Manager, Information Technology
Our unique perspective allows us to deliver solutions designed to:
Maximize customer value
Collaborate with customers to develop inventive solutions
Provide the highest level of support and service
- Perform services with 100% transparency
Social Responsibility
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