Why ONQ?

Because our passion is:
Building a winning family through service and innovation.

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We are finalists at the 16th annual contact center world awards
ONQ offers hospital revenue Cycle Management support

Patient Engagement Center

ONQ was the first company to develop a call center dedicated to the needs of physician groups, hospitals and billing companies. Born from experience as healthcare executives.

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Global Labor Outsourcing

ONQ is committed to reshaping the way that labor outsourcing is delivered by combining a personalized, service-driven approach and infusing automation technology when it makes sense.

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Labor outsourcing: what is the difference between a contact center and a call center?

Robotic Process Automation

Every business wants to improve quality and reduce costs. Robotics Process Automation (“RPA”) does exactly that! Fast, accurate, reliable, simple. RPA built by RCM experts.

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QlearView Analytics

A proprietary Business Intelligence tool developed expressly for managing a billing operation. Finally, there is a process control BI platform developed by billing executives for billing executives.

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ClearView- Our billing operation

Why Trust ONQ?

In the constantly changing world
of healthcare, identifying the right partner is crucial.

Why Work With Us
We will boost your client- Hospital revenue cycle

Comments from our Partners!

Comments from our Partners!

“I want to thank each and every one of you for all you do. This week was the first time since I have worked at this organization that we took 100% of the calls presented to us… this is a great accomplishment! This could never happen without the great partnership that we have with ONQ and their staff in Panama. Thank you all so much and everyone should get a pat on the back for a job well done!”
Patient Services Manager, National Billing Company

“When ONQ is mentioned, three words come to mind: expertise, committed and effective.  I’ve had experience with other outsourcing vendors and when I compare ONQ to their competitors in the market, they rise to the top because they demonstrate results. The support that ONQ provides their internal staff fosters professional growth which allows their partners to be supported in a way not found elsewhere. ONQ is a true business partner and I would recommend anyone to use their patient services call center. Given the choice, I would choose ONQ again.”

Senior Operations Manager, National Radiology Billing Company

Managing a large and growing Anesthesia Group requires planning, flexibility and dedication. As our group continues significant growth, I needed a partner that could support and scale with our billing operation. I was referred to ONQ by a colleague who had worked with a variety of vendors and recommended ONQ. We began our relationship with ONQ by assigning a few simple billing tasks. We have since expanded well beyond those tasks into much more complex billing work and grown a team of Patient Services Call Center agents to assist our patients. I have found a partner with a shared approach… planning, flexibility and dedication.

ONQ is continuously working with our team ensure we are staffed appropriately, the quality is up to our high standards and they are prepared to support growth or changes in the business. I couldn’t be happier. ONQ acts as a true extension of our business and is an excellent partner.

Director of Revenue Cycle Management, National Anesthesia Billing Company

“When we began our partnership with ONQ we had extremely high expectations related to customer service. What we were not expecting was the depth of knowledge of medical billing that each agent possesses. This detailed knowledge of billing, coupled with ONQ’s focus on service, has made all the difference. Because ONQ understand billing at all levels, from the agent to the executive team, they appreciate what is at stake where patient satisfaction is concerned and are committed to our success. This is a great partnership!”

Vice President of Technology, National Billing Company

“ONQ’s approach to outsourcing is refreshing. Their personal experience in healthcare revenue cycle management, coupled with a college-educated workforce in a U.S. time zone creates an invaluable and seamless partnership. ”

Zaid Kazzaz, CEO

Radiology Partners Management Group

Comments from our Partners!

Comments from our Partners!

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