Welcome to ONQ’s IT Support Help Desk Services! 

At ONQ, we are dedicated to providing exceptional IT support to our clients. Our team of experienced IT professionals is available to assist you with a range of services, including phone support coverage, email support which includes back-office solutions, troubleshooting, and software installation.

Our client support is 100% committed to daily ticket completion, ensuring that all issues are resolved quickly and efficiently.

We offer live support from 6:00 am to 6:00 pm EST, so you can get the assistance you need when you need it.

Our team of agents is trained to handle a range of IT support tasks, including primary support phone coverage, answering all incoming calls within three rings. 

We monitor our support email inbox and address a variety of support issues, such as:

  • Password reset

  • Disabled users

  • User accounts unlock

  • Frozen users

  • Triage other ticket requests for Tier 2 support

Our agents are also proficient in software installation and user management in Office 365 and Active Directory.

They provide troubleshooting for:

  • Network

  • Software

  • Hardware Issues

  • Back-office solutions such as CPT Updates

We also monitor the status of Citrix servers through:

  • Citrix Director

  • Offer MS Windows (10/11) troubleshooting

  • MS Office 365 Installation

  • User Management

  • Accounts Setup

  • Troubleshooting

  • Add-Ins Implementation

At ONQ, we use a service desk ticketing system to document, follow up, and resolve all support requests.

We believe in providing excellent customer service and quality support to our clients.

Look to ONQ when you need any IT support, our team is always ready to assist you.