Robotic Process Automation (RPA)

Robotic Process Automation (RPA)

Every business wants to improve quality and reduce costs, especially with labor intensive and manual tasks. Robotics Process Automation (RPA) does exactly that! Fast, accurate, reliable, and consistent. RPA built by RCM experts.

What is RPA?

RPA is Robotic Process Automation, a programming platform used to automate business processes. ONQ’s robotics team works with billing organizations to design, develop and implement virtual robots to perform highly repetitive tasks.

Medical Billing Process

Some of the capabilities of RPA include:

Robotic Process Automation (RPA)
Capturing data from software applications or websites
Robotic Process Automation (RPA)
Logging in and updating records within a software (billing) application
Robotic Process Automation (RPA)
Triggering communications when tasks are updated or completed
Robotic Process Automation (RPA)
Simple calculations
Robotic Process Automation (RPA)
The list goes on. An easy way to think about it is: if you can write a rule for an employee to follow which will result in a task being completed, we can automate it.

The concept of RPA
is intuitive.

Businesses have been looking for ways to automate processes forever. Like any CIO will tell you, you can find programmers, and you find people who understand revenue cycle management, but finding programmers who understand RCM is not so easy.

Before a programmer is considered for ONQ’s RPA development team, they begin by working in RCM. Once they understand billing, only then can they be considered for programming duties. ONQ’s marriage of RCM expertise along with RPA yields a unique set of solutions we call Qbots.

What are your Benefits?



The number one benefit we hear from our clients over and over is quality. Because the Qbots perform the tasks exactly as programmed, there is no deviation or human error which results in 100% accuracy 100% of the time.



A quick return-on-investment with a lasting impact. While it is true that the cost of a Qbot is typically less expensive than a person, the real and lasting savings are realized in the form of improved accuracy. Nobodys perfect, right? Ask yourself what an acceptable level of human error is for a day. Then eliminate it. Forever.


Patient Services: third party billing company

The Qbots perform the most repetitive – and typically mundane – tasks, leaving the employee able to focus on more meaningful tasks and activities. This leads to employees who are more satisfied in their day-to-day jobs unburdened by mind-numbing low-value busy work.


Electronic Exceptions Handling

Additional Qbots can be deployed where you need them. Month end? New clients? Unexpected employee attrition? Seasonal flux? Minimize or negate the effects of these issues through Qbot deployment.


Customized “Bad Debt” Processes

Once programmed, additional Qbots can be deployed quickly resulting in literally infinite scalability.

Qbot Accuracy
1 Task Every 5secs