LET’S CHAT
FAQs2021-04-28T16:34:50+00:00
Why do I need to implement RPA processes for my business?2021-04-28T16:36:20+00:00

By implementing an RPA process with ONQ, you are investing in your business’ future. Employee satisfaction, improved accuracy, efficiency, and an enhanced customer service experience.

  1. ONQ’s clients are reporting considerable cost savings and quality attributes to our RPA processes.
  2. According to research by Deloitte, intelligent automation is proven to cut business process costs by 25% to 40% on average.
  3. ONQ’s Qbots are instantly scalable.
  4. Workforce knowledge stays where it belongs: in your business!  Frequently, when an employee walks out the door, so does a vast amount of company knowledge.  Since bots never leave, your process knowledge stays where it belongs – within your company!
  5. At ONQ, all processes are detailed and reported.  Every bot process is fully documented and easy to understand through visual flowcharting.  Whenever a process is modified, it is done through the flowcharts, so it is always in sync with what is truly happening within your organization.
  6. Gartner research has found that the average amount of avoidable rework in accounting departments can take up to 30% of a full-time employee’s overall time. This equates to a savings of 25,000 hours per year for an organization with 40 full-time accounting employees.
  7. The research from ABBYY Digital IQ provider has found that companies that adopt an RPA process, showed an improved efficiency rate of 55%, surpassing the competition and, increasing the market share of 52%.  It also included  revenue growth of 52% with a productivity gain of 44% and, a successful business transformation of 40%.
What is the timeframe that the client and their staff members are required to allocate to this process and what is the general flow?2021-04-28T15:24:46+00:00

There will be a one-time video conference meeting where the required information is presented by your team to our team. This creates the scope which outlines each step that kick starts the project. The usual timeframe is approximately 1 hour, depending on the complexity of the clients needs.

This meeting is recorded to ensure all details of the meeting are collected, documented and developed for the Process Design Document (PDD). This document is the blueprint outline that will be implemented for automation.

This is ONQ’s general flow process:

  • Project kickoff call with both teams
  • Scope: gathering all necessary requirements
  • PDD: Development and blueprint of automation
  • Programming of PDD
  • Internal Testing of automation and Client Validation
  • Activation and Deployment of automation
What does your RPA support team look like?2021-04-28T15:24:27+00:00

At ONQ, our RPA team is comprised of programmers and business analysts that come from Revenue Cycle operations. We have a group of over 30 collaborators working on a multitude of RPA related projects

Is this a truly automated solution?2021-04-28T15:23:13+00:00

This solution leverages ONQ’s RPA technology to customize a program for your business process logic. This automation works through the decision tree that is analyzed through the data that is  collected pertaining to your business – allowing ONQ to apply this data enables us to discover and perform the work accordingly. Once the automation is built, it operates on a custom schedule. ONQ offers our Qbot monitoring service to complement the automations, monitor all processes, detecting any anomalies that may be caused by third party system changes. ONQ immediately addresses and updates your custom solution within 48 hours, ensuring the workflow is uninterrupted and operating as was designed to do.

How Will RPA Affect the Human Workforce?2021-04-28T16:32:35+00:00

RPA is much more likely to contribute to potential job reallocation and even job creation than it is to reduce headcount. It will improve the features, functions, and performance of products, as well as optimize internal business operations. By automating tasks, “Up skill” comes into play. Now, ONQ’s collaborators invest their time into learning new, higher value skills.

How much does it cost?2021-04-28T15:23:00+00:00

ONQ is dedicated to seeing your business succeed with a positive return on your investment. Prior to building an automation, our committed teams at ONQ work with you to fully scope the project.  Collecting, recording and analyzing this information, our dedicated ONQ team is able to estimate the number of hours the project will take and provide you with a cost. ONQ administers customized pricing structures catered to meet your needs that also include the following:

  • Fee per successful transaction
  • Subscription Fee based on a block of automations.
  • Time & material pricing based on our development team’s hourly rates.
How fast can you deploy this automation solution for us?2021-04-28T15:23:39+00:00

ONQ’s timeframe is dependent on the scope of the project; we typically see six to nine weeks after the automation environment is setup. [Really?  It seems that like most are deployed within 4-6 weeks]

How accurate are these automations?2021-04-28T15:23:25+00:00

These automations are 100% accurate based on the logic that is provided by the company.

Do these automations run on schedules, can these schedules be custom setup?2021-04-28T15:25:02+00:00

Yes, ONQ schedules are customized by our clients to accommodate into their existing process workflow.

Can you program these for non-RCM related activities?2021-04-28T15:23:50+00:00

Yes, ONQ can develop custom automations to assist you in other areas of your business.