Are you SOC compliant?

Webmaster2023-05-23T15:28:15-05:00February 2nd, 2023|

How do you handle PHI?

Webmaster2023-02-02T18:56:45-05:00February 2nd, 2023|

Please share more details regarding ONQ training program(s).

Webmaster2023-02-02T18:56:15-05:00February 2nd, 2023|

Is there a minimum team size?

Webmaster2023-02-02T18:54:57-05:00February 2nd, 2023|

What time zone do your agents work?

Webmaster2023-02-02T18:54:07-05:00February 2nd, 2023|

Do you offer Quality Assurance?

Webmaster2023-02-02T18:53:25-05:00February 2nd, 2023|

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Q: Are you SOC compliant?

We currently have a SOC 2 Type 1 report for compliance purposes: our SOC 2 Type 2 Compliance report will be available in Q3 of 2023.

Q: How do you handle PHI?

We do not save/store PHI in our offices nor on our computer workstations nor on other electronic devices. We augment our client’s existing data infrastructure to access resources with potential PHI.

Q: Please share more details regarding ONQ training program(s).

ONQ’s training program for new hires extends 6 weeks and is divided into 2 sections. The first 3 weeks of training include general Medical Billing training in the following topics: US Healthcare Training General Revenue Cycle Management Training HIPAA Compliance Training Confidentiality Training Customer Service Training The second section of training is client-specific training in which agents learn client-specific rules and guidelines for the task(s) each individual will perform. ONQ is extremely proud of our training program as our agents end the program with a very clear understanding of the US healthcare system, and they learn the skills needed to successfully perform the assigned task(s).

Q: Is there a minimum team size?

Yes, ONQ requires a minimum of 5 FTE agents to provide service to any customer.

Q: What time zone do your agents work?

ONQ standard operating hours are Monday through Friday, 6:00 am to 8:00 pm Central Standard Time (CST), UTC -6. ONQ provides flexible scheduling for specific customer needs. ONQ RPA teams provide services Monday through Friday, 24 hours per day, including holidays.

Q: Do you offer Quality Assurance?

Yes, we have a dedicated Quality Assurance team. Agents are audited on a weekly basis and ONQ shares QA results with our customers.

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