OnQ Operating Company LLC SMS Texting Policy
1. Purpose and Scope OnQ Operating Company LLC (“OnQ”) is committed to ensuring all SMS communications with consumers comply with local and federal regulations, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, as well as guidelines set by carriers and third-party services such as Twilio.
2. Consumer Opt-in Policy To receive SMS communications from OnQ, consumers must provide explicit consent. Opt-in methods include:
  • Phone: Consumers may call designated phone numbers and verbally confirm their consent.
  • SMS Text: Consumers can text a designated keyword to a specified number to opt-in.
  • Web Form: Consumers can complete a web form with a clear indication that they agree to receive SMS communications.
  • Website: Consumers may opt-in via a checkbox or similar mechanism on OnQ’s website.
  • Email: Consumers may provide consent through an email response that explicitly states their agreement to receive SMS texts.
3. Compliance with Regulations OnQ’s SMS communications must adhere to the following requirements:
  • Clear and Conspicuous Disclosure: Consumers must be informed of the nature and frequency of messages, and standard message and data rates may apply.
  • Consent Recordkeeping: OnQ must maintain records of consumer consent, including timestamps and method of consent.
  • Opt-out Instructions: Every SMS communication must include clear opt-out instructions (e.g., “Reply STOP to unsubscribe”).
  • Do Not Disturb Policy: SMS communications must not be sent outside legally permissible hours.
4. Verification and Content Guidelines OnQ ensures:
  • Transparent Message Content: All SMS texts must include OnQ’s name and contact information, and be directly relevant to the services offered.
  • No Prohibited Content: Messages will not include spam, phishing, misleading, or abusive content.
  • Opt-in Confirmation: Upon initial opt-in, consumers will receive a confirmation message to validate their subscription.
5. Consumer Rights and Opt-out Process Consumers have the right to revoke consent at any time:
  • Opt-out instructions (“Reply STOP to unsubscribe”) must be included in every SMS.
  • OnQ will honor all opt-out requests immediately and ensure consumers are removed from the SMS distribution list without delay.
6. Data Security and Privacy OnQ will safeguard consumer data according to industry standards, ensuring privacy and protection from unauthorized access or breaches.
7. Enforcement and Review This policy will be reviewed periodically to ensure ongoing compliance with regulatory changes and carrier requirements.
By adhering to this policy, OnQ maintains compliance with federal regulations and third-party guidelines, ensuring responsible and lawful SMS communication