“When we began our partnership with OnQ we had extremely high expectations related to customer service. What we were not expecting was the depth of knowledge of medical billing that each agent possesses. This detailed knowledge of billing, coupled with OnQ’s focus on service, has made all the difference. Because OnQ understand billing at all levels, from the agent to the executive team, they appreciate what is at stake where patient satisfaction is concerned and are committed to our success. This is a great partnership!”

“When OnQ is mentioned, three words come to mind: expertise, committed and effective.  I’ve had experience with other outsourcing vendors and when I compare OnQ to their competitors in the market, they rise to the top because they demonstrate results. The support that OnQ provides their internal staff fosters professional growth which allows their partners to be supported in a way not found elsewhere. OnQ is a true business partner and I would recommend anyone to use their patient services call center. Given the choice, I would choose OnQ again.”