The healthcare sector in the United States is currently facing a significant shortage of both clinical and administrative staff due to the ongoing pandemic. Despite some recovery with the addition of approximately 50,000 jobs since January, the industry still needs to fill over 500,000 more positions to reach pre-pandemic levels. 

This shortage may be impacting your facility, leaving less time available to handle complex backend administrative tasks like medical billing.  

To address this issue and streamline operations, an increasing number of healthcare facilities are opting to outsource their medical billing to third-party providers. Studies suggest that this market will continue to grow, potentially reaching $25.9 billion by 2028. 

Outsourcing medical billing can have a transformative impact on your organization. Collaborating with a reliable company that can support your medical billing staff, can lead to cost savings and an enhanced patient experience.  

To assist you in making an informed decision about partnership, it is crucial to consider several key points.

The vendor you choose will significantly impact your operations.

Therefore, it is advisable to invest ample time in the search process and ensure that you ask the right questions. 


Here are some strategies to consider when looking for a trusted billing solutions provider: 

Involve your stakeholders:  
Gather feedback from all relevant stakeholders, including IT administrators, security leaders, and frontline billing employees. By involving them, you can gain insights into their needs as well as the overall requirements of your practice. ONQ warmly welcomes discovery calls to thoroughly review your operational needs. These calls involve managers from various departments who are adept at addressing every aspect of your organization with professionalism, experience, and expert guidance. 

Learn about the operations behind the contact center teams:  
At ONQ, we provide customized teams tailored to your company. This ensures familiarity with the agents handling your patients, the assigned manager who provides weekly reporting to you, and a dedicated automation team to automate manual tasks. Our QFamily teams offer reassurance in patient interactions.  

When you partner with ONQ, we go beyond simply assigning any of our 700 agents to handle your calls. Instead, we meticulously form dedicated teams that align with your desired call handling approach. This ensures that your calls are handled according to your specific preferences and requirements.
Learn more by clicking here. 

IT Help Desk: 
ONQ’s IT desk is on call to support your staff members with any IT challenges they may encounter. Our dedicated team is just a phone call away, ready to provide timely assistance and ensure smooth operations for your organization. 

It is crucial to invest in a platform that automates various manual tasks within your practice. By working with our automation teams at ONQ, you can save time, reduce costs, and achieve error-free billing. 

Read case studies:  
One of the most valuable steps in researching providers is to review the experiences shared by others. Explore our partner case studies to gain a better understanding of our reputation and ability to deliver on our promises.


Transform Your Medical Billing Solutions Strategy with ONQ! 

ONQ is an award-winning outsourcing contact center company that specializes in providing medical billing solutions. Numerous practices have chosen ONQ’s services to handle their backend and frontend tasks. 

By partnering with ONQ, you can enhance your patient experience, save money, and reduce risk.

Learn more about how ONQ can help improve your revenue stream, get in touch with us today.  

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