Are you passionate about patient-centric care? Click the link below to dive into the insightful article highlighting ONQ’s innovative approach to patient contact centers. Discover how they prioritize empathy and revolutionize patient experiences.

In the fast-paced world of healthcare, patient communication and support play a vital role in ensuring a positive and successful outcome. Recognizing this crucial need, ONQ has emerged as a trailblazer in the field of outsourcing and specialized patient contact centers, putting empathy at the forefront of their operations.  

This commitment to excellence has earned ONQ prestigious recognition as a finalist for the third year in a row for the Best Contact Center and Best Customer Service categories at the esteemed Contact Center World Awards. 

ONQ understands that patients deserve personalized care and attention, especially during vulnerable moments of their healthcare journey. By leveraging their unique expertise and cutting-edge technology,
they have revolutionized the way patient interactions are handled, ensuring a seamless experience that focuses on empathy and compassion.
 

Unlike traditional call centers, ONQ patient contact centers are staffed with highly trained professionals
who possess deep knowledge of the healthcare industry and are skilled in handling sensitive situations.

This specialized approach enables them to provide a level of understanding and support that goes beyond the norm, creating a safe space for patients to voice their concerns and receive the guidance they need.
Click here to learn more about patient contact centers.

The industry recognition bestowed upon ONQ highlights their commitment to excellence.

ONQ has been named a finalist for the third consecutive year in the Best Contact Center and Best Customer Service categories is a testament to their unwavering dedication to providing exceptional patient experiences. 

Furthermore, ONQ utilizes state-of-the-art communication platforms and tools, enabling them to seamlessly integrate with healthcare providers and deliver a consistent, patient-centric experience.  

Through their tailored solutions, same U.S. time zone availability, multilingual support, and a range of channels, ensuring patients can access the assistance they require at their convenience. 

The impact of ONQ’s approach is undeniable. By placing empathy at the core of their operations, they empower patients to navigate their healthcare journey with confidence and peace of mind.  

Through their outsourced solutions, healthcare providers can focus on delivering exceptional medical care while entrusting patient communication to a dedicated team that truly understands the importance of empathy. 

In a world where patient satisfaction and loyalty are paramount, ONQ stands out as a game-changer.  

By reimagining the patient contact center experience and infusing it with empathy, they have set a new standard for the industry. Healthcare providers can now confidently partner with ONQ, knowing that their patients will receive the exceptional care and support they deserve, every step of the way.  

With their continued recognition as finalists for the prestigious Contact Center World Awards, ONQ solidifies its position as an industry leader, dedicated to raising the bar for patient contact centers worldwide.

ONQ is pleased to share the news that we have been awarded with Four Best in the World Awards at the 2022 Contact Center World Awards Conference.

ONQ Awarded Best in the World for Contact Center and Customer Service!

 

The QFamily continues to build a winning family through service and innovation! Click here to learn more about the QFamily.

ONQ – Advancing Technology and Labor Solutions in Healthcare.