Merry Christmas-Eve, QFamily Partners!

On behalf of everyone at ONQ, I want to wish you all a Happy Holiday Season!

Our QFamily members across the globe celebrate a “masked Christmas” in this year’s holiday video. Click here to view.

2021 has been quite a fantastic year for the QFamily as we opened offices on two other continents. Our ONQ Kenya agents are doing an exceptional job, and we will welcome our first class in ONQ India next month! As winners of several awards at the Contact Center World Awards Americas Region, ONQ will compete at the global level next month for:

  • Best Customer Service
  • Best Crisis Management Campaign (COVID-19 Response)
  • Best Human Resources Professional, Caitlin Morvidelli
  • Best Contact Center Trainer, Lucas Fuentes
  • Best Contact Center Executive, Sean Hammerle

We will keep you all posted!

Many on the operations side have had the opportunity to work with Edith Alvarez, and I am proud to announce that many more will get to work with her in her new role as Vice President of Operations. Edith started with ONQ seven years ago as an agent and has continually excelled in every position she has held, most recently as Senior Director of Revenue Cycle Management. Everyone at ONQ is exceptionally proud of her, and I am looking forward to seeing her grow in her new role.

Again, I hope you all have a wonderful holiday in whatever aspect you celebrate. This year has been an exciting time for us, and we are all grateful that each of you is part of our growing QFamily. We are looking forward to 2022 with all of you!

Again, and as always, we hope for you and your loved ones’ safety and well-being. Stay safe out there!