RPA is a technology (programming) platform used to automate business processes. ONQ’s robotics team works with billing organizations to design, develop and implement virtual robots to perform highly repetitive tasks.
Capturing data from software applications or websites
Logging in and updating records within a software (billing) application
Triggering communications when tasks are updated or completed
The list goes on. An easy way to think about it is if you can write a rule for an employee to follow which will result in a task being completed, we can automate it.
The concept of RPA
Businesses have been looking for ways to automate processes forever. Like any CIO will tell you, you can find programmers, and you find people who understand the revenue cycle, but finding programmers who understand the revenue cycle is not so easy.
Before a programmer is considered for ONQ’s RPA development team, they begin by working in the revenue cycle. Once they understand billing, only then can he/she begin to be considered for programming duties. ONQ’s marriage of RCM expertise along with Robotic Process Automation yields a unique set of solutions we call Qbots.
What are your Benefits?
The number one benefit we hear from our clients over and over is quality. Because the Qbots perform the tasks exactly as programmed, there is no deviation or human error which results in 100% accuracy 100% of the time.
A quick return-on-investment with a lasting impact. While it is true that the cost of a Qbot is typically less expensive than a person, the real and lasting savings are realized in the form of improved accuracy. Nobody’s perfect, right? Ask yourself what an acceptable level of human error is for a day. Then eliminate it. Forever.
The Qbots perform the most repetitive – and typically mundane – tasks, leaving the employee able to focus on more meaningful tasks and activities. This leads to employees who are more satisfied in their day-to-day jobs unburdened by mind-numbing low-value busy work.
Additional Qbots can be deployed where you need them. Month end? New clients? Unexpected employee attrition? Seasonal flux? Minimize or negate the effects of these issues through Qbot deployment.
Once programmed, additional Qbots can be deployed quickly resulting in literally infinite scalability.
1 Task Every 5secs
Building a winning family through service and innovation.