Welcome to our ONQ’s Call Center: third party billing company

Patient Services
Call Center

ONQ’s Call Center was designed to provide patients with the highest levels of customer service. We treat your patients like family.

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ONQ offers hospital revenue Cycle Management support

Did You Know?

ONQ was the first company founded by experienced healthcare executives dedicated to the needs of physician groups, hospitals, and billing companies.

Born out of our unique experience as healthcare executives, we built the call center to elevate the patient experience.

Our teams of dedicated call center agents expertly focus on service while taking patient calls to:

RCM Billing Support: ONQ’s Call Center

Answer questions about statements
or EOB’s

Experience

Improve the patients understanding
of their bill and physician’s role

Welcome to our ONQ’s Call Center: third party billing company

Provide patient education or instructions
for customer programs or initiatives

On time

Assist with scheduling

Welcome to our ONQ’s Call Center: third party billing company

Inbound/outbound calls

Bank Reconciliations

Process payments

Benefits

Reduced operational costs

Quality experience for patients

Customized Reporting

Comprehensive QA Capabilities

Exceptional Account Management

Extensive training programs including the medical billing cycle, HIPAA, billing systems, customer service, and client corporate culture and protocols

Personalized performance metrics tracking

Extensive Training

Regardless of a new employee’s experience or background, each candidate completes ONQ’s extensive training program to ensure the highest level of service is combined with an expert understanding of the US healthcare system and medical billing.

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