ONQ was the first company founded by experienced healthcare executives dedicated to the needs of physician groups, hospitals, and billing companies.
Born out of our unique experience as healthcare executives, we built the call center to elevate the patient experience.
Our teams of dedicated call center agents expertly focus on service while taking patient calls to:
Answer questions about statements
Improve the patients understanding
of their bill and physician’s role
Provide patient education or instructions
for customer programs or initiatives
Assist with scheduling
Reduced operational costs
Quality experience for patients
Comprehensive QA Capabilities
Exceptional Account Management
Extensive training programs including the medical billing cycle, HIPAA, billing systems, customer service, and client corporate culture and protocols
Personalized performance metrics tracking
Regardless of a new employee’s experience or background, each candidate completes ONQ’s extensive training program to ensure the highest level of service is combined with an expert understanding of the US healthcare system and medical billing.