Internationally rated as one of the best and most stable countries in Latin America for business.

Global Labor Outsourcing

ONQ is committed to reshaping the way that labor outsourcing is delivered by providing a personalized, service-driven approach to healthcare.

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Labor outsourcing: what is the difference between a contact center and a call center?

Our Approach

This unique approach puts ONQ in a category all on its own and positions our customers to access a highly motivated and intelligent workforce with cost efficient and productive automation tools reducing your costs while striving for perfect quality. We align your interests with our talent and global resources to improve processes, lower business-operating costs, and increase productivity. We offer solutions for the entire revenue cycle.

Each client is assigned a dedicated team who are intimately familiar with your account from corporate culture right down to client-specific rules. Teams are comprised of highly-educated, bilingual (English and Spanish), enthusiastic operators managed by on-site U.S. healthcare executives at our near-shore offices in Panama.

Snapshot of Services

A/R Follow-Up

A/R Follow-Up
(Denials Management)

Bank Reconciliations

Bank Reconciliations

Charge Entry

Charge Entry

Customized “Bad Debt” Processes

Customized “Bad Debt” Processes

Demographic Entry

Demographic Entry

Electronic Exceptions Handling

Electronic Exceptions Handling

Electronic Rejections

Electronic Rejections

Institutional Account Handling

Institutional Account Handling

Insurance Follow-Up

Insurance Follow-Up

Welcome to our ONQ’s Call Center: third party billing company

Patient Services

Payment Posting

Payment Posting

Book keeping

Bookkeeping

Programming

Programming

Labor outsourcing to our crew

Training

ONQ provides a comprehensive training program for its associates that includes an in depth understanding of RCM and incorporates continuous education.

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