The process starts with having the right ingredients. ONQ has targeted recruiting efforts aimed at attracting the top talent in the country. Once a candidate has applied, they are put through a rigorous evaluation process to ensure they embrace ONQ’s core values:
→ A ‘Can-Do’ Attitude
→ Commitment to Quality
→ Value Creation
→ Elevate Others
ONQ’s comprehensive Training Program begins with the building blocks for healthcare:
→ HIPAA Privacy and Security
→ U.S. Healthcare System
→ Medical Billing Terminology
→ Patient Experience
→ Revenue Cycle Management Overview
Next, we get into the details of the revenue cycle and the importance of customer service. Designed by our
on-site with decades of billing experience,
classes focus on:
As classes progress, new candidates move from a theoretical understanding of the different aspects of billing to performing the tasks in our training system. This allows them to understand exactly what they will be performing and gives ONQ the opportunity to measure performance early to identify aptitudes. All aspects of the revenue cycle are performed in a billing system.
Customer Service is stressed throughout the training process.
We recognize each client will have their unique way of doing things. Once and associates are placed with a client, that is where our customer specific training begins. This includes details about the customer’s processes and protocols, review of QA processes, and embracing the customer’s culture.
Processes, Procedures, Protocols Client QA process and associated KPI targets Corporate Culture
ONQ University represents ONQ’s commitment to building a winning family as well as our commitment to quality. ONQ-U is a quarterly, continuing education program with unit requirements for all ONQ employees.
The Curriculum is designed to:
→ Ensure all employees are up to date on the latest industry updates;
→ Enhance and expand employee skills;
→ Teach our employees important life skills that translate beyond the job to contribute to happier employees
Coursework is taught by ONQ Managers, Executives, Industry Experts and often by our clients who wish to participate.
Building a winning family through service and innovation.