|OnQ Releases Results of Annual Client Survey|
Survey Garners Overwhelmingly Positive Feedback on OnQ’s Performance
Santiago, Panama (November 15, 2016) – OnQ, the Santiago, Panama-based Contact Center and Labor Outsourcing provider, is pleased to announce the results of its annual client survey, which revealed that 90 percent of clients feel that OnQ is their most trusted global partner. The annual client survey demonstrates one of OnQ’s six core values – Commitment to Quality. OnQ uses the feedback and data from the Client Satisfaction Survey to drive improvements across the organization. The results show overwhelmingly positive feedback regarding OnQ’s customer service, training, technological support and team interactions.
Key results from the 2016 OnQ Client Survey include:
- Referral percentage remains high: 100 percent of clients are likely to recommend OnQ.
- 100 percent of respondents responded “positive” when asked about the interaction with associates assigned to their account.
- More than 80 percent of OnQ’s current clients are planning a near-term account expansion.
- 100 percent of survey responders agree that OnQ is very responsive to questions, requests or suggestions about their account.
“We are proud that our clients appreciate the level of service OnQ offers and recognize the value we are delivering,” said Tom Mathews, President of OnQ. “Client satisfaction and recognition as a valued and trusted partner to our customers ranks at the very top of importance at OnQ. While the results of this most recent survey are positive, we will continue to innovate and improve wherever possible.”
Headquartered in Houston, Texas, OnQ offers comprehensive labor sourcing solutions to the healthcare industry highlighted by its patient services call center.OnQ provides an intelligent and cost-effective labor source, healthcare expertise and close proximity to the U.S. to help clients reduce costs and streamline business processes without sacrificing quality or consistency. OnQ’s Panama operation is managed onsite by U.S. healthcare executives and experts. Learn more at www.onqoc.com
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