Panama-based Healthcare Labor Outsourcing and Contact Center Completes Construction on New Expansion

HOUSTON – OnQ, an emerging leader in healthcare global labor outsourcing, today announced the completion of the first phase of a significant expansion of its Contact Center and Labor Outsourcing operation in Santiago, Panama. The expansion will support OnQ’s rapid growth and increase production capacity by more than 100%. As part of the expansion, the company has secured additional facilities that will allow them to expand even further in order to meet increasing market demand.

The new, expanded facility will house 130 highly skilled customer service associates recruited primarily from internal referrals and the nearby University of Panama campus. OnQ and the University of Panama have developed a strategic partnership that provides job training and competitive compensation to undergraduate, graduate students and alumni. A ceremony marking the grand opening is being planned for later this year that will include officials from Santiago, the Country of Panama and the University of Panama.

“We are delighted to be expanding our operation in Panama,” said Tom Mathews, President of OnQ. “We’ve differentiated ourselves in the industry because of the high quality of service we deliver and our unique insight into service requirements stemming from our background as former billing company owners and executives. We are buoyed by the support of our clients and our partnership with the University of Panama, and we look forward to continued growth over the next several years.”

OnQ’s labor outsourcing solutions combine significant industry experience and global resources to improve processes and lower operating costs. A full suite of healthcare labor services, highlighted by healthcare’s first patient services call center, is available to maximize efficiency across the entire revenue cycle.

About OnQ

Headquartered in Houston, Texas, OnQ brings together an intelligent and cost-effective labor source, revenue cycle expertise and improved insights through its BI tool, ClearView. Finally, this process is managed on-site by U.S. billing experts. The company is built with commitment to a single guiding vision: To be the most trusted global partner, delivering solutions that improve business service processes, yielding unimaginable benefits for its customers. Learn more at, visit OnQ on LinkedIn or follow us on Twitter @ONQOC.


Trish Hutcherson, 678-371-7762

Share This Story, Choose Your Platform!