The Future of RPA in Healthcare

Robotics process automation (RPA) is already being used in a number of industries with a proven track record of streamlining various aspects of daily operations while also ensuring success for the long-term.

While RPA is already used in various sectors of healthcare, such as billing, how will RPA make an impact in the future of healthcare?

Healthcare Analysts tell us that RPA is going to be a major factor in healthcare not just in the future but now. McKinsey and many others have named RPA as a top healthcare IT trend in 2020. The healthcare industry is challenged by staffing shortages that are expected to continue. RPA can help take the burden off healthcare organizations improving production and quality.

RPA also addresses another issue: Budget.

RPA is a cost-effective way to ensure high-volume, repetitive tasks are performed accurately. Because the ROI on automation is so quick, typically immediate to 6 months, there is a tremendous financial benefit for organizations adopting this technology.

The repetitive tasks performed by bots are often the same tasks prone to human error and poor employee satisfaction. By automating these tasks, you increase employee satisfaction while making existing staff more productive. When combining the financial benefit, the increased employee satisfaction and the quality, consistency and scalability of bots, RPA means a better bottom line for healthcare practices.

  • To summarize, automation yields:
  • Speedy ROI with significant long-term financial benefits
  • Improved employee satisfaction;
  • Improved quality and accuracy;
  • Unlimited scalability;
  • 100% transparency into production.

If you’d like to find out what RPA can do for your healthcare practice today, reach out to our ONQ team to learn more!

We look forward to connecting and learning more about your future needs!

Outsourcing Patient Calls?

Outsourcing Patient Calls?
Here’s What to Look for in a Call Center.

Outsourcing patient calls can be a smart decision, especially if you want to give your practice a professional face while increasing the productivity of your in-house staff. There are challenges in finding the right call center for your needs, however, and perhaps the biggest challenge is finding a call center that will serve your needs.

In this article, we’ll discuss a few things you should look for when choosing a patient services call center.

1. Find a Call Center in Your Time Zone

Choosing a patient service call center in your time zone is critical for giving your patients the best level of care. Staff members will be able to assist your patients without worries of conflicting times. For instance, a call center in the same time zone as your practice will offer representatives who greet callers correctly per the time of the day. These little things can make a big difference for your practice.

ONQ Contact Center is conveniently located in Panama, Central America. We have been operating successfully since 2013 as we continue to expand every year.

2. Look for Bilingual Representatives

When outsourcing your patient calls, it’s beneficial to leverage a call center with representatives who speak both English and Spanish. While most of your patients likely speak English, you could quite possibly have a base of patients who are Spanish speaking. Offering representatives who speak both can only benefit your practice.

3. Use a Call Center Specializing in Healthcare

When looking for a call center partner to support patient calls, it’s important to find one with extensive experience in healthcare. For example, ONQ call center feature senior level healthcare executives operating daily in our operation, shaping our training programs and working with our teams on a daily basis.

Here at ONQ, we are proud to offer a call center in Panama, Central America. We are in the same time zone as you while also offering representatives who are experienced in healthcare. In addition, our representatives speak both English and Spanish.

Contact us to learn more about getting started with our call center, contact ONQ today.


Get Started with Robotic Process Automation (RPA) and ONQ

If you’re looking for ways to streamline your medical billing operation, then it’s time to take a look at robotic process automation (RPA).

With RPA, you can automate your organizations repetitive everyday medical billing tasks to free up your employees to focus on more meaningful and higher-value work.

If you were an employee would you rather look up MBI numbers on a Medicare website all day every day or use your RCM knowledge to help a patient or work a complex claim to resolution?

The answer is obvious … which is why RPA is good for the employee and good for the organization.

This simple example illustrates how automation increases employee satisfaction while delivering greater value to an organization.

At ONQ, we specialize in creating powerful RPA that work for your organization. Our RPA, or Qbots, act perform a variety of simple billing tasks reliably, constantly, and perfectly.

Qbots can work 24/7/365 and for all of the Qbots deployed to date customers have experienced a grand total of zero errors. Because we are automating components of the revenue cycle, the pre-production scrutiny and QA has to be next-level.

With ONQ RPA, you’ll enjoy a heightened level of quality in your healthcare medical billing cycle and process.

The team at ONQ takes the guesswork out of building the ideal Qbots for your Operation.

When you contact our team, our expert, in-house programmers are ready to help you get started with an evaluation to pinpoint which areas your operation are the best candidates for automation and which will yield the greatest benefit.

Our expert, in-house programmers then get started on design and build phase that will benefit your operation the most by developing custom automations for your medical billing needs that increase overall productivity while lowering costs. It’s a win-win.

The ONQ team is here to assist at every turn in your transition to world-class RPA including design, build, pre-production testing, launch, QA, support and monitoring services all designed to ensure success.

If you’d like to learn more about how RPA can benefit your practice, contact our team today!

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We look forward to speaking with you!