OnQ Continues Growth with New Facilities and Expanded Operations

OnQ Continues Growth with New Facilities and Expanded Operations

Expanded facilities in Santiago, Panama to be operational by Spring 2018

HOUSTON–(BUSINESS WIRE)–OnQ, an industry-leading healthcare labor outsourcing company, is pleased to announce the expansion of its patient services call center and healthcare billing support services in Santiago, Panama. One of the fastest growing companies in the healthcare labor outsourcing industry, OnQ has commenced construction to expand its second facility in Panama that will increase its capacity by 50 percent.

“The demand for our services has driven remarkable growth over the last year,” said Thomas Mathews, OnQ President. “OnQ is one of the fastest growing call center and labor outsourcing companies in the healthcare industry, and we’re delighted to be able to meet the needs of our existing clients and the market with this increased capacity.”

OnQ was founded in 2013 by former billing company executives inspired by their own experiences to build a premier healthcare labor company that is responsive, transparent and accessible. With call center operations located in near-shore Panama in the Central Time Zone, OnQ offers its US clients unmatched convenience, access and the ability to respond to client needs and inquiries in real-time.

OnQ’s track record of delivering results that exceed expectations has resulted in strong demand for its services from both existing clients and new customers. To meet this need, OnQ is building out new offices that will increase capacity by 50 percent. Operations in the new space are expected to come online in May 2018.

“We have established a strong presence in Santiago and have made a positive impact on the local community,” continued Mathews. “In addition to meeting the growing needs of the healthcare industry, our growth in Santiago will bring more benefits and opportunities to the community.”

OnQ offers global labor outsourcing, a patient services call center and ClearView, a proprietary software that provides clients with real-time insights into their operations. OnQ offers highly educated, bilingual billing associates who participate in continuing education, training and advancement opportunities through OnQ University, the first of its kind in the industry led by healthcare experts who offer classes in US healthcare developments and customer service skills.

OnQ Releases Results of Annual Client Survey

 

OnQ Releases Results of Annual Client Survey
Survey Garners Overwhelmingly Positive Feedback on OnQ’s Performance

Santiago, Panama  (November 15, 2016) – OnQ, the Santiago, Panama-based Contact Center and Labor Outsourcing provider, is pleased to announce the results of its annual client survey, which revealed that 90 percent of clients feel that OnQ is their most trusted global partner.  The annual client survey demonstrates one of OnQ’s six core values – Commitment to Quality.  OnQ uses the feedback and data from the Client Satisfaction Survey to drive improvements across the organization. The results show overwhelmingly positive feedback regarding OnQ’s customer service, training, technological support and team interactions.

Key results from the 2016 OnQ Client Survey include:
  • Referral percentage remains high: 100 percent of clients are likely to recommend OnQ.
  • 100 percent of respondents responded “positive” when asked about the interaction with associates assigned to their account.
  • More than 80 percent of OnQ’s current clients are planning a near-term account expansion.
  • 100 percent of survey responders agree that OnQ is very responsive to questions, requests or suggestions about their account.

“We are proud that our clients appreciate the level of service OnQ offers and recognize the value we are delivering,” said Tom Mathews, President of OnQ. “Client satisfaction and recognition as a valued and trusted partner to our customers ranks at the very top of importance at OnQ.  While the results of this most recent survey are positive, we will continue to innovate and improve wherever possible.”

About OnQ
Headquartered in Houston, Texas, OnQ offers comprehensive labor sourcing solutions to the healthcare industry highlighted by its patient services call center.OnQ provides an intelligent and cost-effective labor source, healthcare expertise and close proximity to the U.S. to help clients reduce costs and streamline business processes without sacrificing quality or consistency. OnQ’s Panama operation is managed onsite by U.S. healthcare executives and experts.  Learn more at www.onqoc.com, visit OnQ on LinkedIn, like us on Facebook or follow us on Twitter.

A Special Announcement from OnQ CEO Jack McBride

I am pleased to announce the promotion of Sean Hammerle to Vice President of Operations and Development. Sean has been with OnQ since its inception, and his experience, expertise and knowledge provide an invaluable resource to OnQ and to the employees and clients he serves.
Sean has been instrumental in growing the company and in providing exceptional guidance and leadership to our teams. He has played an integral role in expanding our community and business network within Panama, and he continues to expand OnQ’s path toward the future.
Sean has more than 20 years of experience in executive leadership and corporate coaching and parlays this to provide a unique perspective to operations management as well as talent acquisition and development at OnQ. Most recently, Sean developed OnQ University – a quarterly, credit-based continuing education program for all OnQ associates.
In Santiago and surrounding areas, OnQ is dubbed “the biggest family in Santigo” and that is thanks to Sean’s unwavering commitment to create an exceptional work environment for each and every one of our associates.
Please join us in congratulating Sean on this well-deserved promotion!

OnQ Completes Phase 4 of Expansion

Market Demand Rising Rapidly for Panama-based Healthcare Labor Outsourcing and Contact Center
Santiago, Panama (July 6, 2016) – In response to increased demand for its highly trained and skilled customer service associates, OnQ, the Santiago, Panama-based Contact Center and Labor Outsourcing provider, is pleased to announce the completion of the fourth phase of its ongoing expansion. The expansion will further support OnQ’s rapid growth and increase production capacity by 50 percent. In anticipation of continued demand for services, the company has secured additional local office space to fulfill requests from current and prospective clients.

The increasing demand for OnQ associates is a direct reflection of OnQ’s unwavering commitment to quality and its determination to be the preferred partner in the marketplace. One of OnQ’s current clients recently stated, “When OnQ is mentioned, three words come to mind: expertise, committed and effective. I’ve had experience with other outsourcing vendors and when I compare OnQ to their competitors in the market, they rise to the top because they demonstrate results.” OnQ is continually designing initiatives aimed at producing exemplary results.

Since launching in December 2013 with one large radiology group client, OnQ has steadily increased its capacity and expertise, and now serves billing companies, physician groups and hospitals across the country in multiple specialties.

About OnQ
Headquartered in Houston, Texas, OnQ offers comprehensive labor sourcing solutions to the healthcare industry highlighted by its patient services call center. OnQ provides an intelligent and cost-effective labor source, healthcare expertise and close proximity to the U.S. to help clients reduce costs and streamline business processes while maintaining quality and consistency. OnQ’s Panama operation is managed onsite by U.S. healthcare executives and experts.

Contact:
Trish Hutcherson
Direct: 678.371.7762
E-Mail: trish.hutcherson@onqoc.com

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