“The demand for our services has driven remarkable growth over the last year,” said Thomas Mathews, OnQ President. “OnQ is one of the fastest growing call center and labor outsourcing companies in the healthcare industry, and we’re delighted to be able to meet the needs of our existing clients and the market with this increased capacity.”

OnQ was founded in 2013 by former billing company executives inspired by their own experiences to build a premier healthcare labor company that is responsive, transparent and accessible. With call center operations located in near-shore Panama in the Central Time Zone, OnQ offers its US clients unmatched convenience, access and the ability to respond to client needs and inquiries in real-time.

OnQ’s track record of delivering results that exceed expectations has resulted in strong demand for its services from both existing clients and new customers. To meet this need, OnQ is building out new offices that will increase capacity by 50 percent. Operations in the new space are expected to come online in May 2018.

“We have established a strong presence in Santiago and have made a positive impact on the local community,” continued Mathews. “In addition to meeting the growing needs of the healthcare industry, our growth in Santiago will bring more benefits and opportunities to the community.”

OnQ offers global labor outsourcing, a patient services call center and ClearView, a proprietary software that provides clients with real-time insights into their operations. OnQ offers highly educated, bilingual billing associates who participate in continuing education, training and advancement opportunities through OnQ University, the first of its kind in the industry led by healthcare experts who offer classes in US healthcare developments and customer service skills.

• Referral percentage remains high: 100 percent of clients are likely to recommend OnQ.
• 100 percent of respondents responded “positive” when asked about the interaction with associates assigned to their account.
• More than 80 percent of OnQ’s current clients are planning a near-term account expansion.
• 100 percent of survey responders agree that OnQ is very responsive to questions, requests or suggestions about their account.

“We are proud that our clients appreciate the level of service OnQ offers and recognize the value we are delivering,” said Tom Mathews, President of OnQ. “Client satisfaction and recognition as a valued and trusted partner to our customers ranks at the very top of importance at OnQ.  While the results of this most recent survey are positive, we will continue to innovate and improve wherever possible.”