Building a winning family through service and innovation.
ONQ is a fundamentally different type of RCM partner.
Why? The Executive Team has extensive experience in Revenue Cycle Management. Before starting ONQ, we had direct experience purchasing and managing RCM outsourcing and support services.
Executive Team
ONQ is comprised of people who believe in providing exceptional, personalized focus on our clients. Our aim is to be your partner, get in the trenches with you, and watch you succeed. As former billing company owners and managers, our executive leadership team is comprised of seasoned business executives with decades of experience in revenue cycle management and healthcare technology.
Jack McBride
Chief Executive Officer
Jack McBride serves as Chief Executive Officer of ONQ providing tactical and strategic solutions for clients. A driven and effective business leader with expertise in strategic planning, mergers and acquisitions, finance and accounting, risk management, and process improvement, Jack has …
Jack McBride, CEO
Jack McBride serves as Chief Executive Officer of ONQ providing tactical and strategic solutions for clients. A driven and effective business leader with expertise in strategic planning, mergers and acquisitions, finance and accounting, risk management, and process improvement, Jack has over twenty years of successful operations, finance and accounting experience, bringing a wealth of financial and operational expertise, particularly in the area of process analytics and profitability improvement. Mr. McBride understands what motivates and sustains healthcare industry professionals and knows what healthcare organizations need in order to maintain viability in a highly competitive market.
Prior to forming ONQ, he served as Chief Executive Officer of Orion-RMI, where developed financial structures to improve the performance of the organization and clients. In this role, he also designed a business intelligence tool to create market differentiation. Before this, he worked in finance and mergers and acquisitions for two Fortune 100 companies.
Mr. McBride holds and Bachelor of Business Administration from Texas A&M University.
Thomas Mathews
President
Tom Mathews serves as President for ONQ. He has extensive experience in the healthcare market working with clients in health systems, hospital-based networks, multi- and single-specialty groups, and academic medical centers. Tom demonstrates a clear aptitude for…
Thomas Mathews, President
Tom Mathews serves as President for ONQ. Over the last 20 years, Tom has developed extensive experience in both the healthcare IT and revenue cycle management markets working with large health systems, independent delivery networks, multi- and single-specialty groups, and academic medical centers.
Most recently prior to joining ONQ, Tom served as the Chief Sales and Marketing Officer for Orion HealthCorp where he successfully developed and executed sales and marketing strategies resulting in tremendous organic growth for Orion while developing and supporting successful implementation processes and teams. Prior to Orion, Mr. Mathews held the position of National Sales Director for CodeRyte, Inc., a leading provider of healthcare revenue cycle improvement technology tools, where he developed initial messaging and marketing strategies and managed the sales efforts for the General Healthcare Division. During Tom’s eight-year tenure, CodeRyte expanded its client base from just two to more than 165 clients representing over 650 sites across the country. Before this, Tom was Regional Sales Director for RelayHealth Corporation, managing sales in the western half of the United States to physician groups, IPA’s and health plans. Tom and his team successfully operationalized the first physician reimbursement from private payers for online web visits, including participation from all of the California payers, national health plans and thousands of physicians.
Mr. Mathews graduated Magna Cum Laude from the University of San Francisco with a Bachelor of Science degree in Applied Economics.
Alan Nottingham
Chief Financial Officer
Alan Nottingham serves as Chief Financial Officer of ONQ and is responsible for global operations, including the delivery of best-in-class client experience. Mr. Nottingham is directly involved with both ONQ associates and clients interacting with both on a daily basis…
Alan Nottingham, CFO
Alan Nottingham serves as Chief Operations Officer of ONQ and is responsible for global operations, including the delivery of a best-in-class client experience. Mr. Nottingham is directly involved with both ONQ associates and clients, interacting with both on a daily basis.
Alan began his career in tax accounting in the Dallas, TX office of Arthur Anderson. He then chose to move into Healthcare Administration and worked as the Business Office Director for Southwest Diagnostic Imaging. From there, Alan joined RMI as Director of Operations where he successfully managed the operations and many client relationships through many years of significant growth for RMI.
Alan has been a National and Texas RBMA member since 1996. He earned his Bachelor of Science and Master’s Degree in Accounting from the University of North Texas.
Sean D. Hammerle
Chief Operations Officer
Sean D. Hammerle serves as Chief Operations Officer for ONQ and is responsible for global operations. With almost 30 years in executive coaching, charitable governance and public speaking, Sean has worked globally with for-profit businesses and non-governmental organizations of all sizes and missions throughout his career.
Sean D. Hammerle, COO
Prior to joining ONQ, Sean served as the chief development officer for several social service, educational and arts organizations and served as the President/Chair of several non-profit boards. He remains actively involved with several US and international organizations within the charitable, business, and political communities.
Sean received his B.A. in Political Science from Louisiana State University. He was classically trained in opera performance and competitively raced and coached triathlon, both of which enhance his sense of focus, appreciation for detail and his drive for success.
Edwin Cuc
Vice President of Information Technology
Edwin serves as VP of Information Technology overseeing ONQ’s IT infrastructure and aligning all technology with the vision of corporate initiatives. He is intricately involved in daily operations of both ONQ and clients, working with business units to analyze existing…
Edwin Cuc, VP of IT
Edwin serves as ONQ’s Director of Information Technology overseeing ONQ’s IT infrastructure and aligning all technology with the vision of corporate initiatives. He is intricately involved in daily operations of both ONQ and clients, working with business units to analyze existing processes and procedures. He is well versed in data analysis, data/interface audits and reporting, particularly as it relates to dashboard tools to assist management in decision-making processes.
Edwin’s experience includes software development for both Open Source and .NET Enterprise projects. Additionally, he is experienced with business intelligence environments including setup for client facing web reporting.
Prior to joining ONQ, Edwin was the Director of Information Technology for a national revenue cycle management organization where he managed software developers and IT infrastructure support group in direct support of the revenue cycle management process.
Edwin holds an MBA in Internal Business from the University of St. Thomas, alongside an M.S. and B.S. in Computer Science from Texas Southern University.
Senior Leadership Team
ONQ’s Leadership Team is comprised of individuals who have demonstrated excellence in their area of responsibility. They have continuously provided excellent service and support of our clients and our company. In addition to outstanding performance in the job, these individuals embody our core values and help drive the ONQ culture throughout the organization.
Edith Alvarez
Senior Director of Revenue Cycle Management
Edith Alvarez is one of ONQ’s Directors of Revenue Cycle Management. She manages several ONQ clients and has daily interaction with both associates and clients. She works to ensure the highest quality of service for ONQ clients…
Edith Alavez, Director of Revenue Cycle Management
Edith Alvarez is one of ONQ’s directors of Revenue Cycle Management. She manages several ONQ clients and has daily interaction with both associates and clients. She works to ensure the highest quality of service for ONQ clients.
In May 2015, Edith began working at ONQ as a customer service representative. She quickly went on to become a team supervisor, assistant manager, then manager, and she most recently was promoted to director of Revenue Cycle Management. In this new role she works closely with different customer service and business processing outsourcing teams.
Edith was born in Santiago, Panama and was raised in Miami. She attended American Senior High School and studied medical assistance before moving back to Panama in May of 2013. She enjoys cooking and baking and loves 80’s movies.
Howard Velasquez
Senior Director of Business Administration
Senior Director of Business Administration Howard Velazquez oversees all administrative aspects of the ONQ offices in addition all government reporting and financial auditing. Howard’s career with ONQ began in November 2013. He initially served…
Howard Velasquez, Senior Director of Business Administration
Senior Director of Business Administration Howard Velazquez oversees all administrative aspects of the ONQ offices in addition all government reporting and financial auditing. Howard’s career with ONQ began in November 2013. He initially served as a recruiter, working to identify prospective employees to join the company. He led an initial team of 28 employees who served ONQ’s very first client.
From a very young age, Howard was raised in Santiago, Veraguas. He attended public schools and, at age of 16, had the opportunity to travel to the U.S. to study English for 18 months. Back in Panama, he studied geography and geo-tourism, as well as English. The team often jokes that Howard’s main “hobby” is collecting college degrees as Howard has achieved 10 undergraduate and graduate degrees.
Caitlin Morvidelli
Senior Director of Human Resources
Senior Director of Human Resources Caitlin Morvidelli joined the ONQ Recruiting and Training Department in 2015. She is responsible for all aspects of human resources, from evaluation and workforce planning to ensuring that employees receive….
Caitlin Morvidelli, Senior Director of Human Resources
Senior Director of Human Resources Caitlin Morvidelli joined the ONQ Recruiting and Training Department in 2015. She is responsible for all aspects of human resources, from evaluation and workforce planning to ensuring that employees receive accurate paychecks. Having first arrived in Panama as a Peace Corps volunteer, Caitlin now has fifteen years of experience in bilingual, cross-cultural, public and private work environments in the country.
Caitlin was born and raised in western Massachusetts before attending Bryn Mawr College in Pennsylvania. She graduated college Cum Laude with a major in Biology and a minor in Philosophy. In her free-time, Caitlin enjoys baking cookies, discovering new craft beers, and learning about her very independent daughter’s interests. Her favorite quote is by Maya Angelou: “Do the best you can until you know better. Then when you know better, do better.”
Aydee Riera
Director of Revenue Cycle Management
As a Director of Revenue Cycle Management, Aydee Riera manages relations with several ONQ clients. Building relationships with these clients and their ONQ team of associates allows Aydee to help ONQ provide the highest possible level of customer service….
Aydee Riera, Director of Revenue Cycle Management
As a director of Revenue Cycle Management, Aydee Riera manages relations with several ONQ clients. Building relationships with these clients and their ONQ team of associates allows Aydee to help ONQ provide the highest possible level of customer service.
Aydee joined ONQ in 2014 as a customer service representative. In no time at all, she promoted through the ranks to supervise her own customer service team before becoming an assistant manager. In 2017, she accepted a manager position.
Aydee attended a private and bilingual school, School Saint Vincent of Paul, where she obtained a Sciences and Arts Bachelor. Graduated from Law School at the University of Panama; and studied a 6-month Business English course at the Language Gallery in Toronto, Canada. Born and raised in Santiago, a small town in Panama. She enjoys dancing, traveling overseas, and spending time with her family.
Juan Correa
Director of Development
Director of Development Juan Correa is responsible for recruitment, continuing education and client relations. Juan joined OnQ in July 2014. He was initially a CSR agent. In April 2015, he was promoted to quality assurance supervisor, where he helped….
Juan Correa, Director of Development
Juan is an industrial engineer with a post degree in upper management. His personal passion is travel, and he loves getting to know new people and places.
Lucas Fuentes
Director of Training
Lucas Fuentes is the Director of Training for ONQ and oversees all aspects of training, including client onboarding, training new hires, all client-specific instruction, and HIPAA certification. Lucas joined ONQ in October 2014 as a customer service …
Lucas Fuentes, Director of Training
Lucas Fuentes is the director of Training for ONQ and oversees all aspects of training, including client onboarding, training new hires, all client-specific instruction, and HIPAA certification. Lucas joined ONQ in October 2014 as a customer service representative. He was soon part of the training team, where he has served as an assistant trainer, training supervisor, assistant training manager, and training manager. He has more than five years of experience as a trainer in medical billing and revenue cycle management.
Lucas was previously a customer service representative and later supervisor in Sitel for Iberia Airlines. He is an attorney and earned his law degree from Universidad de Panama in 2011.
Armando Lee
Automation Manager
Armando Lee manages the Robotic Process Automation (RPA) Team and works to keep ONQ on the leading edge of outsourcing technology. He joined ONQ in July 2014 as a workforce supervisor for one of our newest clients. Overseeing the team required…
Armando Lee, Automation Manager
Armando Lee manages the Robotic Process Automation (RPA) Team and works to keep ONQ on the leading edge of outsourcing technology.
He joined ONQ in July 2014 as a workforce supervisor for one of our newest clients. Overseeing the team required scheduling personnel to work based on call volumes while balancing the daily workload. Armando quickly gained more than five years of experience in client relations. His background in computer science and knowledge of multiple source codes made him a natural choice to join the RPA Team where he began as an assistant manager and has since been promoted to manager.
Armando was born and raised in Veraguas, Panama. He is a great home cook, a proud feline father, and an avid player of card and board games.
Our unique perspective allows us to deliver solutions designed to:
Maximize customer value
Collaborate with customers to develop inventive solutions to achieve support of customer objectives
Provide the highest level of support and service
- Perform services with 100% transparency
Support our customers in achieving their goals whether that is increasing production or service level, reducing operational costs, or increasing scalability. ONQ has experience and success in providing solutions that work for our customers.
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