Medical Billing is full of decision trees … If this, then that …

How an organization handles patient refunds is a classic example.

There is a patient credit balance.

How did it get there?

Are there related outstanding charges?

Organizations decide how to apply these credit balances based on set of rules or logic to ensure the patient does not overpay and that payments are applied to outstanding balances correctly.

The process involves reviewing multiple records, charges or accounts to determine what to do with the credit balance.

ONQ has CRACKED THE CODE: QBot is programmed with this logic to follow the billing rules, no matter the complexity, every time… all the time.

One less task for your billing team!


Click here to see the benefits of what ONQ’s QBot can do for YOUR business! 


ONQ – RCM support through technology & labor solutions.


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