ONQ’s training program for new hires extends 6 weeks and is divided into 2 sections.
The first 3 weeks of training include general Medical Billing training in the following topics:
US Healthcare Training
General Revenue Cycle Management Training
HIPAA Compliance Training
Customer Service Training
The second section of training is client-specific training in which agents learn client-specific rules and guidelines for the task(s) each individual will perform.
ONQ is extremely proud of our training program as our agents end the program with a very clear understanding of the US healthcare system, and they learn the skills needed to successfully perform the assigned task(s).
Is there a minimum team size?Webmaster2023-02-02T18:54:57-05:00
Our Service Agreements start with a 90-day probationary period. If a customer wishes to continue, the term of the contract will continue for an additional 21 months and renew every 24 months, thereafter.
What is “included” in the fee charged for labor services?Webmaster2023-02-02T18:52:10-05:00
ONQ provides an initial 3-week training program focused on US Healthcare. After completing the initial 3 weeks of training, agents begin client-specific training. Depending on the assigned client task and the experience of the agent, additional training/ramp-up time extends 2-6 weeks.
AR and Billing Ops tasks have detailed ramp-up time schedules that include KPIs for various levels of training.
Do automations run on schedules? Can these schedules be a custom setup?Duane Crich2023-01-30T09:31:47-05:00
By implementing an RPA process with ONQ, you are investing in your business’ future. Employee satisfaction, improved accuracy, efficiency, and an enhanced customer service experience.
ONQ’s clients are reporting considerable cost savings and quality attributes to our RPA processes.
According to research by Deloitte, intelligent automation is proven to cut business process costs by 25% to 40% on average.
ONQ’s Qbots are instantly scalable.
Workforce knowledge stays where it belongs: in your business! Frequently, when an employee walks out the door, so does a vast amount of company knowledge. Since bots never leave, your process knowledge stays where it belongs – within your company!
At ONQ, all processes are detailed and reported. Every bot process is fully documented and easy to understand through visual flowcharting. Whenever a process is modified, it is done through the flowcharts, so it is always in sync with what is truly happening within your organization.
Gartner research has found that the average amount of avoidable rework in accounting departments can take up to 30% of a full-time employee’s overall time. This equates to a savings of 25,000 hours per year for an organization with 40 full-time accounting employees.
The research from ABBYY Digital IQ provider has found that companies that adopt an RPA process, showed an improved efficiency rate of 55%, surpassing the competition and, increasing the market share of 52%. It also included revenue growth of 52% with a productivity gain of 44% and, a successful business transformation of 40%.
How much does it cost?Webmaster2023-01-30T09:32:24-05:00